MyCCU – Request data deletion
MyCCU does not provide its own user account. You can submit a deletion request without signing in.
Submit a deletion request
Email datenschutz@myccu-app.de. Please mention MyCCU and describe the data or support case concerned. You may optionally include your Support ID if it is needed to identify the case.
For a simple deletion request, do not send CCU tokens, passwords, purchase tokens or full diagnostic reports. Additional identity checks are performed only where necessary and proportionate to identify the data securely.
What data can be deleted?
A request may concern support emails, diagnostic reports submitted voluntarily, identifiable support information and active support grants where these can be technically identified and deleted. The request is reviewed and processed, and deletion is then confirmed. Statutory retention duties or other specifically documented reasons may prevent immediate deletion in individual cases.
Retention
Support emails and diagnostic reports submitted voluntarily are generally deleted 90 days after a support case is closed. Exceptions apply only where required by law or where a longer period is justified and specifically documented. This organisational rule does not mean that all app data is deleted automatically within 90 days.
Data stored locally
CCU connection details and settings are stored mainly on the smartphone. Device and program data from your own CCU is not sent automatically to MyCCU support. Local app data can be removed, insofar as it is stored on the device, by clearing the app’s data or uninstalling the app. This does not delete data on your CCU. Exported backups must be removed separately.
Google Play Billing
Subscriptions are managed through Google Play. MyCCU uses purchase data for server-side licence verification; Google manages its own payment and transaction data under its rules. A MyCCU deletion request does not cancel a Google Play subscription. If you want to end a subscription, you must cancel it yourself in Google Play.
Weather data
If the optional weather feature is enabled, manually configured location coordinates may be sent to the weather provider over HTTPS. MyCCU does not use automatic GPS positioning.